Cancellation Refund Conditions
GENERAL:
1. If you place an order electronically through the fahrahome.com
website you are using, you are deemed to have accepted the preliminary
information form and the distance sales contract presented to you.
2. Regarding the sale and delivery of the product they purchase,
buyers are subject to the provisions of the Law No. 6502 on the Protection of
Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) and
other laws in force.
3. The shipping costs, which are the product shipping costs, will
be paid by buyers.
4. Each purchased product is delivered to the person and/or
organization at the address indicated by the buyer, provided that it does not
exceed the legal period of 30 days. If the product is not delivered within this
period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in
accordance with the qualifications specified in the order and with documents
such as the warranty certificate and user manual, if any.
6. If the sale of the purchased product becomes impossible, the
seller must notify the buyer in writing within 7 days of learning about this
situation. The total price must be returned to the Buyer within 21 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
1. If the Buyer does not pay the price of the purchased product or
cancels it in the bank records, the Seller's obligation to deliver the product
ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
1. If, after the product is delivered, it is determined that the
credit card used by the Buyer for payment has been used unfairly by
unauthorized persons and the price of the sold product is not paid to the
Seller by the relevant bank or financial institution, the Buyer must return the
contracted product to the SELLER within 7 days, the shipping costs of which
will be borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
1. If force majeure reasons that the Seller cannot foresee occur
and the product cannot be delivered on time, the situation will be notified to
the Buyer. The Buyer may request the cancellation of the order, replacement of
the product with a similar one or postponement of delivery until the obstacle
is eliminated. If the Buyer cancels the order; if the payment was made in cash,
this fee will be paid to the Buyer in cash within 21 days from the
cancellation. If the Buyer made the payment by credit card and cancels, the
product fee will be returned to the bank within 21 days from the cancellation,
but the bank is likely to transfer the amount to the Buyer's account within 2-3
weeks.
THE BUYER'S OBLIGATION TO CHECK THE PRODUCT:
1.
The Buyer will inspect the goods/services subject to the contract
before receiving them; will not accept damaged and defective goods/services
such as crushed, broken, torn packaging, etc. from the cargo company. The
goods/services received will be deemed to be undamaged and intact. The BUYER
must protect the goods/services carefully after delivery. If the right of
withdrawal is to be used, the goods/services must not be used. The invoice must
be returned together with the product.
RIGHT OF WITHDRAWAL:
1. BUYER; may use the right to reject the goods and withdraw from
the contract without assuming any legal or criminal liability and without
giving any reason, provided that he/she notifies the SELLER via the contact
information below, within 21 (fourteen) days from the date of delivery of the
purchased product to him/her or to the person/institution at the address he/she
indicated.
1. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF
WITHDRAWAL:
COMPANY
NAME/TITLE: Fatih Kafadar fahra home
ADDRESS: Doğantepe Mahallesi 1315. Sokak no:17/1 Altındağ/ ANKARA
EMAIL: emri.akseki@outlook.com
TEL: 552 825 07 92
PERIOD OF THE RIGHT OF WITHDRAWAL:
1. If the Buyer has purchased a service, this 14-day period begins
as of the date the contract is signed. The right of withdrawal cannot be used
in service contracts where the service is started with the consumer's approval
before the expiration of the right of withdrawal period.
2. Expenses arising from the use of the right of withdrawal belong
to the BUYER.
3. In order to use the right of withdrawal, it is required that a
written notification is given to the SELLER by registered mail, fax or e-mail
within 14 (fourteen) days and that the product has not been used within the
framework of the "Products for which the Right of Withdrawal Cannot Be
Used" provisions set forth in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
1. The invoice of the product delivered to the 3rd party or the
BUYER, (If the invoice of the product to be returned is corporate, it must be
sent together with the return invoice issued by the institution when returning
it. Returns of orders whose invoices are issued in the name of institutions
cannot be completed unless a RETURN INVOICE is issued.)
2.
Return form, The products to be returned must be delivered
complete and undamaged together with their box, packaging and standard
accessories, if any.
RETURN CONDITIONS:
1. The SELLER is obliged to return the total price and the
documents that put the BUYER under debt to the BUYER within 21 days from the
date of receipt of the notice of withdrawal and to receive the return of the
goods within 21 days.
2. If the value of the goods decreases due to a reason arising
from the BUYER's fault or if return becomes impossible, the BUYER is obliged to
compensate the SELLER for the damages in proportion to the fault. However, the
BUYER is not responsible for any changes or deteriorations that occur due to
the proper use of the goods or product during the period of the right of
withdrawal.
3. If the campaign limit amount arranged by the SELLER falls below
due to the use of the right of withdrawal, the discount amount used within the
scope of the campaign will be canceled.
4. If the product sent to the BUYER with free shipping is a
special design or the BUYER returns it due to various excuses (not liking it,
moving, giving up on marriage, divorce, quitting the job), the shipping cost
during sending and receiving of the product will be covered by the BUYER for
orders from other domestic provinces except ANKARA, and by the BUYER for orders
abroad. SELLER does not refund the shipping fee collected from BUYER when
selling the product
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
1. Products prepared at the request of BUYER or clearly in line
with personal needs and not suitable for return, such as underwear, swimsuits
and bikini bottoms, make-up materials, disposable products, products that are
at risk of rapid deterioration or have an expiration date, products that are
not suitable for return in terms of health and hygiene if the packaging is
opened by BUYER after delivery to BUYER, products that are mixed with other
products after delivery and cannot be separated by their nature, goods related
to periodical publications such as newspapers and magazines, other than those
provided within the scope of subscription agreements, services performed
instantly in electronic environment or intangible goods delivered to the
consumer instantly, and sound or image recordings, books, digital content,
software programs, data recording and data storage devices, computer
consumables, cannot be returned if the packaging is opened by BUYER, as
required by the Regulation. In addition, it is not possible to use the right of
withdrawal for services that have started to be performed with the consumer's
approval before the expiration of the right of withdrawal period, as required
by the Regulation.
2. In order for cosmetics and personal care products, underwear
products, swimsuits, bikinis, books, copyable software and programs, DVDs,
VCDs, CDs and cassettes and stationery consumables (toner, cartridge, ribbon,
etc.) to be returned, their packaging must be unopened, untested, undamaged and
unused.
DEFAULT STATUS AND LEGAL CONSEQUENCES
1. The BUYER accepts, declares and undertakes that if he/she
defaults when making payment transactions by credit card, he/she will pay
interest within the framework of the credit card agreement between the
cardholder and the bank and will be liable to the bank. In this case, the
relevant bank may take legal action; may demand the expenses and attorney fees
from the BUYER and in any case, in case the BUYER defaults due to its debt, the
BUYER accepts to pay the losses and damages incurred by the SELLER due to the
delayed performance of the debt.
PAYMENT AND DELIVERY
1. You can make it to any of our ............, ........., bank
accounts (TL) by making a Bank Transfer or EFT (Electronic Fund Transfer).
2. With your credit cards through our website, you can benefit
from online single payment or online installment opportunities for all kinds of
credit cards. In your online payments, the amount will be withdrawn from your
credit card at the end of your order.